Shipping & Quality Control - Lucky Mahjong Factory

Our 4-Stage Quality Control Process

Every order - whether 50 sets or 10,000 - goes through the same rigorous inspection process:

Stage 1: Material Inspection

Raw materials (acrylic sheets, melamine resin, printing inks) are inspected upon arrival from certified suppliers. We verify material grade, color consistency, and dimensional specifications before production begins.

Stage 2: Production Monitoring

During manufacturing, our QC team conducts in-process checks:

Tile cutting dimensional accuracy: 鍗?.05mm tolerance
UV printing color verification against approved sample
Engraving depth consistency: 0.3-0.5mm standard
Surface finish inspection: no scratches, bubbles, or defects

Stage 3: Final Inspection

Before packaging, every batch receives a comprehensive final check:

Full tile count verification (166 tiles per set)
Individual tile weight consistency
Color accuracy across the entire batch
Accessory completeness (racks, pushers, dice, case)
Random sampling for detailed measurement

Stage 4: Packaging & Pre-Shipment

Individual set assembly and final visual check
Inner box packing with protective inserts
Outer carton packing (double-wall corrugated)
Carton marking and labeling per buyer specifications
Container/pallet loading supervision (for large orders)

Shipping Information

Destination	Method	Typical Transit Time
United States	Air freight / Sea freight / Express	5-7 days (air) / 20-30 days (sea)
Canada	Air freight / Sea freight / Express	5-8 days (air) / 25-35 days (sea)
Australia	Air freight / Sea freight	5-8 days (air) / 18-25 days (sea)
Other regions	Available upon request	Varies

All shipments include tracking numbers. For orders above certain thresholds, we can arrange DDP (Delivered Duty Paid) shipping so you don't need to handle customs clearance.

Packaging Options

Standard export packaging - Individual box + outer carton, suitable for most orders
Branded packaging - Your logo and design on the box, inserts, and labels
Retail-ready packaging - Shelf-ready boxes with barcodes, hang tags, and marketing materials
Custom gift packaging - Premium unboxing experience with tissue, ribbon, and custom inserts

US Fulfillment Option

Ship from US Warehouse - Coming Soon

We are actively establishing partnerships with US-based 3PL (third-party logistics) warehouses to offer domestic shipping within the United States. This means faster delivery (2-5 business days), lower per-unit shipping costs for smaller reorders, and a familiar returns process for US-based retailers.

Here's what the US fulfillment option will include:

Bulk inventory pre-positioned in the US - Ship large orders from China to our US warehouse, then reorder in smaller batches domestically
2-5 day domestic delivery - Via USPS, UPS, or FedEx Ground
Lower shipping costs for reorders - Especially beneficial for orders under 100 sets
Simplified returns - US-based return address for defective items
Amazon FBA compatible - We can prep and label inventory for Amazon FBA if you sell on that platform

Interested in US-based fulfillment? Contact us to discuss inventory pre-positioning and domestic shipping options. We're currently onboarding early partners. Get in touch →

Need the full U.S. buyer context? Use the American Mahjong manufacturer for U.S. buyers page for buyer fit, MOQ, retail-ready packaging, and product configuration details alongside this shipping information.

Sample Policy

Sample Type	Cost	Lead Time	Notes
Standard product sample	Product cost + shipping	3-5 days	Refundable against first bulk order
Custom design sample	Setup fee + product cost + shipping	7-10 days	Setup fee waived for orders 500+ sets
Material swatches	Free	2-3 days	Color and material samples

Best next step: Need buyer-fit and U.S. route details? Go to the U.S. buyer page. Need standard product options? Browse Products. Need OEM packaging or artwork changes? Use Custom OEM. Ready for a live freight or production discussion? Get a wholesale quote or ask on WhatsApp.

Shipping and Quality FAQ

Can I order a sample before bulk production?

Yes. Lucky Mahjong supports sample review before bulk production so buyers can confirm tile feel, artwork clarity, packaging direction, and accessory matching.

How is bulk production checked before shipment?

Bulk production can be checked through material review, print clarity checks, tile count verification, accessory matching, packaging inspection, carton labeling, and shipment preparation photos.

Can Lucky Mahjong prepare export-ready packaging?

Yes. Orders can be packed with retail boxes, inserts, protective packaging, carton marks, barcode labels, and export cartons suitable for wholesale and private label buyers.

How long does shipping take?

Shipping time depends on destination, order size, freight method, and customs clearance. Lucky Mahjong can support air, sea, and freight-forwarder coordination for business buyers.

Questions about wholesale, OEM, private label, shipping, or quality? We have moved detailed buyer questions to the FAQ center so this page stays focused on the service overview and quote path.