Privacy Policy

Last updated: May 27, 2026

Lucky Mahjong ("we," "us," or "our"), operated by Shenzhen Nuolanxiang Trading Co., Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (lukmaj.com) or interact with our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily share when using our services, including:

• Contact details — Full name, email address, phone number, and company name
• Business information — Company address, shipping address, business registration number, and tax ID (where applicable)
• Order details — Product specifications, quantities, customization requirements, and preferred shipping methods
• Communication records — Messages sent via our contact form, email, WhatsApp, or other channels
• Customization files — Logos, artwork, and design files submitted for OEM or private label orders

Information Collected Automatically

When you visit lukmaj.com, we automatically collect certain technical information:

• IP address
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation path
• Referring website or search engine
• Device type (desktop, tablet, or mobile)

This information is collected through Google Analytics 4 (GA4 ID: G-TN4HY7SJC4) and standard server logs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing — Fulfill your quotes, orders, and sample requests
• Communication — Respond to inquiries, provide order updates, and deliver shipping notifications
• Quality assurance — Process warranty claims, returns, and replacement requests
• Service improvement — Analyze website usage to improve user experience and product offerings
• Legal compliance — Comply with applicable laws, regulations, and legal processes
• Marketing — Send product updates, promotional offers, and industry news — only with your opt-in consent

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of service providers solely to support our business operations:

• Shipping carriers — Name, address, and phone number necessary for order delivery (e.g., DHL, FedEx, UPS, freight forwarders)
• Payment processors — Transaction data required for payment processing (where applicable)
• Analytics providers — Anonymized usage data via Google Analytics
• Legal authorities — When required by law, regulation, or valid legal process

All third-party service providers are contractually obligated to handle your data securely and only for the purposes described above.

4. Cookies & Analytics

Cookies We Use

• Essential cookies — Required for basic website functionality (e.g., form submissions, page navigation)
• Analytics cookies (Google Analytics 4) — Help us understand how visitors interact with our website. These cookies collect anonymized data about browsing behavior. You can opt out by installing the Google Analytics Opt-out Browser Add-on
• Functional cookies — Remember your preferences to improve your experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information:

• HTTPS encryption — All data transmitted between your browser and our website is encrypted via SSL/TLS
• Access controls — Only authorized personnel have access to personal information, on a need-to-know basis
• Secure storage — Business records and order data are stored on secured systems with regular backups
• Vendor security — We work with reputable third-party providers that maintain industry-standard security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information, subject to legal retention obligations
• Opt out of marketing — Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly
• Data portability — Request your data in a structured, machine-readable format where technically feasible

To exercise any of these rights, please contact us at hello@lukmaj.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal and regulatory obligations (typically 3–5 years for business records under PRC law)
• Resolve disputes and enforce our agreements

When personal information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Alibaba, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our products and services are designed for adult buyers and businesses. American Mahjong is an adult game. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@lukmaj.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes that affect how we handle your personal information, we will notify you via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Brand: Lucky Mahjong
• Legal Entity: Shenzhen Nuolanxiang Trading Co., Ltd.
• Email: hello@lukmaj.com
• WhatsApp: +86 17727481317
• Response time: Within 12 hours on business days